Frequently asked questions
SHIPPING RATES AND DELIVERY TIMES
AVAILABLE SHIPPING AREAS
China,Hong Kong,Taiwan,Japan,United States,Thailand,United Kingdom,Singapore, South Korea,Macao
Hong Kong - Flat shipping fee of USD10
International - Flat shipping fee of USD30
DHL / Speed Post / SF Express / Fedex
Usually, items are shipped within Seven (7) days after orders are received (excluding Saturdays, Sundays, national holidays and New Year holidays).
Please be aware that delivery dates cannot be selected.
COMBINED SHIPPING OF ITEMS
Separate orders will be shipped separately. Please be aware that multiple orders cannot be shipped collectively.
AMOUNTS TO BE PAID
The following amounts will be paid for items purchased.
・ Item price
・ Shipping fee
Please note that customers are responsible for the payment of customs duties on imported goods and taxes specified by each country (VAT, etc.) on arrival of your order.
This site accepts the following payment methods:
Paypal AMOUNTS TO BE PAID The following amounts will be paid for items purchased.・ Item price・ Shipping fee Please note that customers are responsible for the payment of customs duties on imported goods and taxes specified by each country (VAT, etc.) on arrival of your order. PAYMENT METHODS This site accepts the following payment methods: PayPal , Visa
LINEUP OF ITEMS
SCANFC E-SHOP will change its lineup of items regularly.
Please be aware that aside from the regularyly change, we will also add items from our inventory to the lineup without any prior notice.
Please be aware that for some items, there may be a purchase limit per customer.
Due to system specifications, even when an item has been put in a cart, its availability will not be ensured until finalizing purchase procedures.
Because multiple customers can put items in their shopping carts at the same time, please be aware that when other customers finalize their purchase procedures before you, stock may have run out by the time you start to finalize your purchase.
When you have completed an order, a confirmation email will be sent to the e-mail address you have registered.
Please make sure to save this e-mail, which will contain the details of your order and your order number.
A problem may have occurred if you do not receive an email confirmation after placing your order. In such case, please contact us through CONTACT on the menu
Please be aware that the cancellations of items are not accepted, once orders have been placed.
TERMS and CONDITIONS
SCOPE AND REVISION OF THE TERMS
The terms shall apply to everyone making use of orders, registrations, and information and services provided when utilizing the services (hereinafter referred to as “the users”).
The Company shall be able to revise and update all or part of the terms without prior notice and without obtaining the consent of the users.In the event that the terms are revised, only the revised versions shall apply to the users.
In the following cases, the Company shall not bear any responsibility whatsoever for damage occurring from system interruption, delay, discontinuation, data loss, and damage caused by illegal access to data owing to difficulties with communication lines or computers, or various problems resulting from computer viruses and the like.
1) When natural disaster, such as a fire, earthquake , flood, lightning, heavy snow or the like occurs.
2) When social instability such as war, civil war, terrorism, riots, civil commotion or the like occurs.
3) The Company was unable to receive appropriate service from the telecommunications companies, shipping companies, or providers it has contracts with.
4) Circumstances occurred that made it technically impossible for the Company to function.
In utilizing the services, the users shall be prohibited from performing the following acts.
If it becomes evident that a user has performed the following acts, the Company may, at its discretion, cancel orders made by the user and refuse to provide the services thereafter.
When it becomes evident that there was such a prohibited act, and as a result, damage occurs to the Company or a bona fide third party, the relevant user shall bear all liability and responsibility for the damage that occurred and shall be liable for compensation.
1）Acts in violation of public order and morals, acts in violation of other laws and ordinances, and acts that are causes of such concern
2）Acts of false declarations made at the start of using the services
3）Acts to utilize the services for commercial purposes
4）Acts to duplicate, sell, publish, distribute, or make public any content procured through the services or similar acts
5）All acts of infringement on the intellectual property rights of the Company or third parties in using the services and acts that are causes of such concern
6）Acts to intentionally exploit, misuse, delete or falsify information of the Company or third parties through the illicit use of the services and related systems
7）Other acts, notwithstanding the foregoing, that the Company deems to be illegal, inappropriate or irrational
To place orders using the services, it is necessary to create an account by following the Company’s prescribed methods.
The Company shall confirm registration of your account when you click SUBMIT to create a new account from LOGIN. Minors will not be able to create accounts without the advance consent of a qualified legal representative. When there is an order for an item from a minor’s account, such order will be regarded as having obtained the consent of the minor’s guardian. The user shall be responsible for carefully managing and storing account information, including passwords. The account information must not be assigned, bought or sold, transfered, lent, disclosed or leaked to third parties. The user shall bear sole responsibility pertaining to maintaining confidentiality and security in connection with his/her own account and all activity generated with it. The user shall be deemed to have consented to immediately notifying the Company of any problems pertaining to the security of the user’s own account. The Company shall bear no responsibility whatsoever for damage attributed to the illicit use of the user’s own account.
If any of the following items apply, the Company shall not approve the relevant registration.
1) It becomes evident that the applicant for member registration had committed some form of violation, etc., of the terms pertaining to the services the Company provides in the past and the matter was disposed of by canceling member registration or the like;
2) It becomes evident that the application of the applicant for member registration contains falsified items;
3) It becomes evident that the applicant for member registration had failed to fulfill the payment of fees, etc., for some service the Company provided in the past; or items and such were undeliverable for a long period of time for no rational reason; or a return or exchange was refused or there was some other default of obligation;
4) It becomes evident that the applicant performed an act in the past that was in violation of the terms (a prohibited act), or else
5) The Company rationally deems that the approval of registration would be inappropriate in terms of the operation and management of the services.
Users wishing to delete accounts shall be able to do so at any time. Please contact the Company through CONTACT on this site. Account qualification will be forfeited when the Company receives a request for the deletion of a user’s account.
We shall not be liable for any delay or failure in the performance of the site caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other factor(s) caused beyond our control.
GOVERNING LAW AND COURT OF JURISDICTION
These terms are governed by the laws of Hong Kong SAR, you and SCANFC agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong. The laws of Hong Kong SAR shall be the governing law pertaining to the use of the site and sales contracts for items.
RETURNS AND EXCHANGES
Returns or exchanges at the customer’s convenience are not accepted.
However, returns or exchanges for items with initial defects or that have been sent by mistake will be accepted, provided all of the following requirements are met.
・The customer contacts the Company through CONTACT on this site within seven (7) days of the item being delivered.
・The item has not been used and its tags are still attached.
・All accessories and the statement of delivery are provided.
When the customer has returned the item by following the Company’s designated procedure, the item will be exchanged for a correct one. Please note that it will not be possible to exchange the item for a different item, color or size.
A refund will only be given if the item is out of stock.
If there is any problem with an item that you have purchased at a physical store, inquiries should be made directly to that store.
RETURN AND EXCHANGE PROCEDURES
Within Five (5) days of receiving delivery, please contact us through CONTACT on this site, making sure to provide your order number, name, address, and telephone number. Please be aware that if you do not contact us in advance, your return or exchange request may be declined.
After we have received your details through CONTACT, we will send you information on how to return the item.
For purchases made by credit card, we will initiate refund procedures by contacting the credit card company, after we have received the returned item. Please be aware that it may take time for you to receive your refund, depending on how each credit company handles refund procedures. Please contact your credit card company if you have any questions regarding the amount of the refund posted on your statement.
The Company cares about personal data and how information is used on the Internet. By using our site, you are agreeing to our policy.
COLLECTION OF PERSONAL INFORMATION
The Company shall collect the following personal information from customers using our Site:
1）Information on creating accounts and customers’ purchase of our products
Names, addresses, telephone numbers, e-mail addresses (we collect only email addresses for customers who are just subscribing to our newsletter), company names (optional), credit card information and other payment-related information
2）Information on terminals used by customers and information acquired using cookies, etc.
Information on Internet connections, IP addresses, equipment types, operating systems, platforms, location data, browser types and versions (including plugins used by customers), time zone settings, etc.
PURPOSE OF USING CUSTOMER INFORMATION
The Company shall collect and use customer information for the following purposes.
・For packaging and shipping items
・For payment procedures of items purchased
・For sending out email newsletters
・For responding to various inquiries, request for returns, etc.
・For investigating and analyzing marketing data
PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES
The Company shall not provide personal information to third parties, except where recognized by the Act on the Protection of Personal Information.
OUTSOURCING OF HANDLING OF PERSONAL INFORMATION
The Company may outsource operations related to the handling of all or part of personal information to external parties, within the range necessary for achieving the purpose of uses above. On those occasions, upon confirming that personal information is sufficiently protected by such reliable outsourced parties that the Company properly selects and concludes proper business transfer agreement with, the Company shall devise appropriate supervisory measures.
DISCLOSURE AND CORRECTION OF PERSONAL INFORMATION
When customers order and request to disclose their personal information to the Company, it will accordingly respond without any delay except for the restriction of Personal Information Law.
Customers shall be able to correct, add and delete their personal information at any time by clicking “ACCOUNT” on the Site.
Customers who want to delete their information should click “CONTACT” and request for deletion. Only the customers themselves or their representatives (the customers’ delegated parties, parental authorities, or legal representatives) may modify and delete information. If customers order and request to correct the personal information, the Company shall make necessary research immediately and correct the personal information based on the result of the research. The Company shall accordingly notify customers that the Company judged to correct or not to correct the personal information.
Customers can block cookies by setting their browsers to disable some or all of them. However, it is possible that customers using browsers that have been set to disable all cookies will not be able to access all or parts of our Site.
If there are any request of disclosure, correction, and cancellation of the use of personal information, any questions, comment or concerns, the Company will take them seriously and respond to them properly and quick ly, please click “CONTACT” to contact the Company.